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Front Desk Supervisor (FDS)

New Orleans, LA 70112

Posted: 02/13/2020 Employment Type: Employee Job Category: Administrative Job Number: 486 Pay Rate: $ 31200.00 - $ 35360.00

Job Description

  HSS Hospitality Staffing Solutions (HSS)  is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!   Named Best of Staffing by our clients for 2019 let us help you find your next opportunity!   HSS  is currently recruiting for an Front Desk Supervisor (FDS): for an upscale Hotel in the New Orleans area.     Front Desk Supervisor (FDS)
OVERALL: Candidate will act as a supervisor for the front of the house (F.O.T.H.) during the daytime as well as working some evening shifts.  On days there is no Desk Manager on site, the Front Desk Supervisor is responsible for insuring the front of the house is operating smoothly to insure there are no interruptions in hotel operations.  In addition, the FDS must have a desire to improve guest relations, guest reviews, and assist in employee engagement activities.  Finally, the FDS must help lead this hotel team with the right attitude without using negative reinforcement or bullying tactics which ultimately leads to poor employee morale.

-- For this position, individual must have worked as a hotel supervisor before, but no necessarily within the front desk department.  If they have worked in reservations, even better since the hotel likes the front desk staff to cross-train in reservations.

-- Must be guest-service oriented and knows how to solve guest-related problems.

-- If the individual can speak a 2nd language, that will come in handy when dealing with international guests.

-- Does NOT have a problem working evenings and if necessary, overnights (though our property doesn't have a history of our front desk night auditors calling off).

-- Responsible for overseeing the cleanliness of ALL first floor areas of the hotel such as the front desk and back desk, etc.   BASIC REQUIREMENT FOR ALL POSITIONS:
-- Must be able to speak good English
-- Organized and has basic computer skills.  If they have used Opera before, even better.
-- Prefer applicant who has a consistent work record (i.E. A few years on the job).
-- Work references (at least one valid) has to check out and directly from the company they've listed (not from a co-worker or family friend).
ADDITIONAL:
-- Position is full time and salary (minimum 85 hours per 2 weeks)

    Apply here with your resume and references and let us connect you to your next career opportunity!   Interested candidates please apply directly and/or email search@hssstaffing.Com.   HSS is the largest staffing agency focused on hospitality staffing.  We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’ re looking for work in the hospitality industry apply/search for our openings at:  https://jobs2.Smartsearchonline.Com/hssstaffing/jobs/      HSS  is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
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