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Guest Service Associate

Hilton Head Island, SC 29928

Posted: 05/24/2019 Job Category: Hospitality Job Number: 283 Pay Rate: $ 25000.00 - $ 30000.00
  HSS is recruiting for a Guest Service Associate for our exclusive client in the Hilton Head Island area.   PAY DOE $25-30K   JOB DESCRIPTION General Duties:
  • Use best judgment in doing whatever is necessary to assure our customers have an enjoyable vacation experience
  • Pursue rental reservations (follow up leads, check voicemail, and email constantly)
  • Enter reservations as soon as they are received
  • Read and respond to calls and e-mails as soon as possible
  • Perform check-in duties daily
  • Complete concierge courtesy calls to in-house guests and the previous nights after hours’ check-ins
  • Resolve caller issues and questions while they are on the phone.
  • Be aware of all on-site resort activity and services (landscaping, housekeeping, maintenance)
  • Become Proficient in reservations software
  • Review guest and owner contact information and update corrections
  • Update daily front desk logs
  • Administer Plantation passes
  • Attend owner functions (socials, meetings, etc.)
  • Keep check-in package, unit manuals, reservation cards, new owner packages, and all other owner / guest literature current
  • Read and follow departmental standard operating procedures manual
  • Keep your work area and the lobby neat and clean in appearance
  • Perform other duties as asked by management
  • Create reservation folders
  • Generate confirmations
  • Post deposits and final payments; copy, file
  • Prepare arrival packets
  • Take maintenance requests and call required vendor / contractor
  • Call past guests, owners and waiting list for reservations
  • Maintain owner, property and rate lists
  Front Desk Hours of Operation: Weekdays:   8: 00 am to 5: 00 pm Saturdays:    Noon to 8: 00 pm Sundays:       9: 00 am to 5: 00 pm   This is a full time position consisting of a 40 hour work week.  Saturday’ s are manditory. Must be available to work weekends and holidays.   Interested candidates please apply directly and/or email search@hssstaffing.Com   HSS is the largest staffing agency focused on hospitality staffing.  We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’ re looking for work in the hospitality industry apply/search for our openings at: https://jobs2.Smartsearchonline.Com/hssstaffing/jobs/ . HSS  is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.    
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