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Guest Services Manager

New Kent, VA 23124

Posted: 03/07/2019 Employment Type: Full Time Job Category: Hospitality Job Number: 82500 Pay Rate: 40,000 - 45,000
Company Logo #1 - HSS Logo
HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry! 
HSS is currently  recruiting for a Guest Service & Property Manager for a direct position in the  New Kent area.
PAY DOE 40-45K
Location: New Kent, Virginia
JOB Description:
Summary of Job Responsibilities:
  • Oversee the properties four housing accommodations, a carriage house and the immediate premises (not including landscaping)
  • Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met
  • Responsible for physical appearance of the property and coordination with vendors for any additional cleaning, repair and other services for the property
  • Work closely with the owners in establishing ongoing operations procedures and programs for the plantation
  • Responsible for presenting the households to owners and guests on arrival and for coordinating with other employees and visitors
  • Oversee and control HVAC temperatures and similar expenditures
  • Work with vendors for acceptance of deliveries of domestic items
  • Carry out a variety of incidental tasks such as rental check-ins and checkouts, coordination of parties, events, conferences and charitable functions
  • Proactively ensure guest satisfaction through guest services and quick resolution of guest concerns throughout property
  • Maintain safety standards for, and ensure smooth operation of, all guest activities
  • Inspect gardens, yards and guest use vehicles for any deficiencies and maintenance
  • Expected to work on weekends occasionally and meet with owners of the property on arrival
Job Requirements:
  • Bachelor’s degree in Hospitality Management or related field
  • 4-7 years’ experience in a hospitality role, plus prior staff management experience
  • Professional communication skills, oral and written
  • Organization and leadership skills
  • Ability to effectively solve problems
  • Able to take direction and hold staff accountable
  • Computer Competency (MS Word and MS Excel)
  • Able to work independently with little supervision and direction
  • Remote property experience is highly desirable
Work Environment / Physical Requirements:
  • Direct contact with guests, management and employees
  • Requires high degree of professional conduct and ability to be flexible in a changing environment
  • Excellent attendance, including weekends and holidays, is required with schedule flexibility determined by business needs.
Apply here with your resume and references and let us connect you to your next career opportunity!
Interested candidates please apply directly and/or email direct@hssstaffing.com  
HSS is the largest staffing agency focused on hospitality staffing.  We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’re looking for work in the hospitality industry apply/search for our openings at: https://jobs2.smartsearchonline.com/hssstaffing/jobs/ 
HSS is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
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