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Regional Director of Operations

Orlando, FL

Posted: 09/11/2019 Employment Type: Employee Job Category: HSS OUTSOURCE Job Number: 396 Pay Rate: $ 60000.00

Job Description

Hospitality Staffing Solutions is recognized as the industry leader. Our commitment to quality in servicing hospitality clients has earned  HSS  the trust and respect of the best hotel brands in the business, including four and five-diamond properties nationwide.   Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.      The Regional Director is a senior level business leader responsible for operations, relationship management, sales, overall satisfaction and profitable growth of HSS. This position will be covering Southeast region of the US, including but not limited Orlando, Biloxi and Panama City. The leadership provided by the Regional Director determines the strategic priorities and accomplishes their duties by thoroughly understanding client business needs and then orchestrating the required HSS resources to meet and exceed those needs.  This position will require strong relationships at high levels of the organization and will need to create value added links between their clients and HSS Senior management team. Effective hiring decisions, exceeding financial goals, operational structure planning for each account that exceeds and meets contractual agreement, development of our account leadership and retention of staff is crucial to the success in building and maintaining a successful business.   Duties and responsibilities
  • The Regional Director is responsible for operations, relationship management, sales, accounts operations structure, profitable growth and overall satisfaction for assigned accounts. They set strategy and direction for their region. They proactively contribute towards and support the company’ s direction.
  • Develop business plans, strategies and drive diversification of business by customer and HSS services and its partnership offerings helping our customer achieve their objectives.
  • Develop and deliver business through a combination of methods to senior executive levels and current contract customer sponsors that may include all or in part: research, lead generation, prospecting, networking and in-person appointments with new, reactivated and existing customers.
  • Coordinate, guide and ensure the quality of hiring and staffing of the personnel by working with our recruiting team on needs. Determine terminations when necessary.
  • Coordinate, guide and ensure the quality of cleanliness is met at each account, participate and oversee quality audit program, training outline, staffing needs at each account and division personnel. Determine terminations when necessary.
  • Initiate and implement training practices for operation, sales and operations management staff.
  • Provide effective leadership and career readiness through motivation and staff development by mentoring, training and delivering
  • High-level risk mitigation, sound business judgments, complex problem-solving techniques.
  • Meet all deadlines.
  • Coordination of preparations for bids, proposals and presentations.
  • Coordination, supervision, and approval of region’ s budget, including expenses and variable overhead items.
  • Profit and loss responsibility.
  • Monitor and ensure the utilization of HSS policies and procedures.
  • Coordinate and conduct annual performance/salary reviews.
  • Maintain strong partnerships with HSS product lines communicating client service priorities and business opportunities.
  • Able to travel 75% or more.
  • Additional tasks as needed and assigned by VP or HSS Executive Team
  Qualifications  
  • Bachelors degree; marketing, business administration, economics, or finance. MBA, a strong plus
  • 5+ years of business related management for national programs and large accounts, preferably in a service and housekeeping   industry company at properties with 2000 beds or more. 
  • A proven and profitable track record in management and/or sales management or customer service management in a related field or industry
  • Ability to determine, consult and implement sales and operational delivery efforts
  • Ability to guide, direct and motivate others
  • Demonstrated sound business judgement
  • Business presentation skills
  • Work weekends and holidays
  • Previous experience servicing, supporting, developing or generating major accounts
  • Bilingual (Spanish) Preferred
      Native Americans receive preference in accordance with Tribal Law   If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. At HSS, we look forward to meeting you!        HSS is the largest staffing agency in hospitality and is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.   Native Americans receive preference in accordance with Tribal Law.     HSS  is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.    
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