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Reservation Agent

Orlando, FL 32819

Posted: 11/21/2018 Job Category: Hospitality Job Number: 35508 Pay Rate: $13
Company Logo #1 - HSS Logo 
HSS is recruiting for a  Reservation Agent for a hotel in the Orlando Area. 
 
Job description:

Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
  • Enter all inquiries into the appropriate customer database.
  • Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.
  • Provide rental property owners with unit booking information.
  • Provide guest services personnel at assigned properties check-in schedules and any other pertinent information.
  • During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.
  • Assist callers with general questions or complaints they may have.
Qualifications:


HS diploma or equivalent required
Prior customer service/sales experience required
Prior hospitality experience preferred
Prior call center experience preferred
 
 
Interested candidates please apply directly and/or email search@hssstaffing.com
 
HSS is the largest staffing agency focused on hospitality staffing.  We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’re looking for work in the hospitality industry apply/search for our openings at: https://jobs2.smartsearchonline.com/hssstaffing/jobs/ .
 

 

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