HSS is recruiting for a Reservation Agent for a hotel in the Orlando Area.
Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
- Enter all inquiries into the appropriate customer database.
- Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.
- Provide rental property owners with unit booking information.
- Provide guest services personnel at assigned properties check-in schedules and any other pertinent information.
- During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.
- Assist callers with general questions or complaints they may have.
HS diploma or equivalent required
Prior customer service/sales experience required
Prior hospitality experience preferred
Prior call center experience preferred
Interested candidates please apply directly and/or email email@example.com
HSS is the largest staffing agency focused on hospitality staffing. We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’re looking for work in the hospitality industry apply/search for our openings at: https://jobs2.smartsearchonline.com/hssstaffing/jobs/