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Zone Manager

Washington, DC 20004

Posted: 12/01/2021 Employment Type: Employee Job Category: HSS Internal Staff Job Number: 1146 Pay Rate: Open

Job Description

Hospitality Staffing Solutions (HSS), a division of KBS, was founded in 1990 and has since grown into the largest hospitality staffing firms in the nation supporting over 80 markets in 38 states. Our family of companies support industry leaders in market segments such as; hotels & resorts, senior living facilities, hospitals & medical facilities, event venues, restaurants, convention centers and stadiums, colleges & universities, manufacturing & production facilities, and more. Named Best of Staffing by our clients for 2020 let us help you find your next opportunity!  HSS is seeking a Zone Manager for to work with our KBS in our Hospitality division. Job Title: Zone ManagerDepartment: Field Operations - Vendor Managed          Location: US                                                                                                    Reports to: Regional Zone or Sr Regional Zone ManagerFLSA Classification: ExemptStatus: Full-time  Position SummaryDelivers building janitorial or maintenance services or exterior landscaping delivery or restaurant and restaurant equipment cleaning for designated zone area customers through effective vendor management. Develops and maintains professional working relationships with site customers and ensures customer satisfaction.  Manages the related book of business through efficient vendor management within a designated budget. Identifies and schedules vendors. Partners with vendors to ensure work schedule(s) and services performed are met in accordance with OSHA and related safety guidelines, customer agreements and Company standards. Audits the work performed to ensure customer and Company expectations are met. Essential Duties and ResponsibilitiesResponsibilities include but are not limited to performing the following duties: Manage the Customer Relationship:
  • Manages the customer and vendor relationship for assigned accounts within zone.
  • Perform monthly / quarterly visits with customer District and Regional management to ensure customer satisfaction and sustained relationship through a review of vendor performance and opportunities; provide support for store manager meetings and conference calls to review operations and opportunities per contract requirements
  • Maintain an active presence and excellent clear communication with customer store managers, District and Regional managers through routine texts, emails and phone calls to ensure vendor contractors are meeting contract commitments
  • Complete timely and proper store audits with prompt follow up to resolve issues falling below expected standards
  • Ensure buildings are properly supplied, equipped, and orderly
  • Maintain response to service calls, emails or queries within 2 hours
  • Provide backup crew work (personally support fulfillment of the work order) on rare occasions if vendor staffing is compromised.
Manage the Zone Operations:
  • Create and maintain service delivery plan
  • Source and schedule vendors
  • Analyze zone profit and loss (P&L) statements to ensure management of expenses within budget
  • Submit project dates to the head office by the date required
  • Submit timely, correct and on budget vendor contractor changes
  • Consistently evaluate opportunities for improved and expanded services in area
  • Maintain an accurate database of KBS owned equipment
  • Ensure project work is completed correctly and tickets submitted
  • Submit accurate reports before deadline(s)
  • Learn new cleaning process, equipment, and procedures
  • Maintain ongoing knowledge of all compliance standards (OSHA, State/Federal and KBS)
Manage Vendor Relationships:
  • Conduct regular walk throughs with contractors at location of service; coach and train contractors to complete scopes of work for all work assigned
  • Assess contractor work and provide concise and timely written communication to vendor/contractors for work not being properly completed and work to resolve any issues up to and including replacing the contractor(s) with vendor or replacing the providing vendor
  • Source new qualified vendor/contractors
  • Collect required contractor documentation
  • Perform services where vendor/contractor is not available; may require site specific certification and training
  • Ensure prompt contractor/vendor response to email requests from KBS corporate
  • Ensure contracted scope of work is met and tickets turned in
  • Help contractors to buy contracted required supplies through KBS
  • Help contractors when billing problems arise
 Additional Duties and ResponsibilitiesPerform other duties as assigned by Regional Zone Manager. Knowledge, Skills and CompetenciesKnowledge:
  • Janitorial/Custodian or Building or Exterior Services or Restaurant cleaning and maintenance industry operations management
  • Customer communication and relationship management
  • OSHA and related safe use and application of chemicals
  • General janitorial machines and repairs/maintenance procedures or exterior services or restaurant equipment cleaning, management and training
  • Understanding of project management and related project planning and management practices
  • Communicating project changes and progress while maintaining project deadlines within budget
  • General business accounting
  • Management reporting and time management
  • Basic MS Office applications
  • Ability to manage customer communications, clearly drive service understanding and results with vendor/contractor relationships.
  • General coaching and management skills
  • Clear written and oral communication
  • Ability to analyze P&L statements and calculate information for budget planning
  • Priority setting
  • Basic math
  • Time/task management
  • Basic mechanical skills and ability to operate janitorial equipment
  • Basic negotiation skills
  • Clear and persuasive communication within positive and negative situations
  • Integrity with good business acumen
  • Manages own priorities and sees tasks through to completion
  • Demonstrates sound judgement and takes action to make decisions willingly
  • Discerns issues and knows when to involve upper management
  • Manages professionally to gain customer/vendor/contractor confidence and trust
 Educational Qualifications/Job Experience RequirementsEducation:
  • Undergraduate college degree preferred or requisite work experience
  • 3-4 years management experience with 3 or more years in janitorial or building maintenance/service or exterior services or restaurant industry preferred. Multi-site management experience preferred
  • Successful experience in developing and maintaining vendor relationships
  • Experience in managing budgets
 Working Conditions/Physical RequirementsSchedule:
  • Regular workdays with occasional overnight travel depending on region geographical size (may include weekends to address issues or customer visits)
 Physical requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Lift, carry, push, and pull up to 50 pounds
  • Kneel, crawl, and squat periodically
  • Stand and walk for extended periods
  • Reach above head and shoulders
  • Climb stairs and short ladders
 Environments:Regular office environments; standard office equipment fumes.Visits to customer sites may include:
  • Building, warehouse or restaurants, which may include varying temperatures and moderate noise levels
  • Health club environment, must have ability to work respectively in close quarters with gym guests and associates
  • Exterior services, which may include varying weather conditions and temperatures and moderate noise levels
  • Site environment may have varying workstations and varying interactions with customers and staff 
  • Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces
  • Travel is required for this position <=80%
  • Reliable transportation is required (including maintaining valid Driver"s License and ability to travel meeting Federal travel requirements for air travel)
  Interested candidates please apply directly and/or email search@hssstaffing.Com.  HSS is the largest staffing agency focused on hospitality staffing.  We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you"re looking for work in the hospitality industry apply/search for our openings at:  www.Hsssapply.Com   HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.
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